Monday, April 24, 2023

Counterproductive Corporate Strategies

It might be astonishing to some people just how much corporations can shoot themselves in their feet right out in the open.  Businesses do not have to be run in accordance with asinine ideologies, but some very popular choices or allowances on the part of whoever has the greatest say in the organizations evidence that many firms are run poorly, with little thought put into truths and likelihoods, much less rationalistic thought.  There are at least a handful of very common examples of this, of irrational or entitled business leaders either authorizing counterproductive measures or being so detached from their own companies that they do not even notice how certain details are getting handled.

Not paying workers better than the norm will discourage many employees and pressure or force them to quit, which only loses the company more money to find and rehire new people who might leave for the same reasons than simply paying a superior wage/salary would.  Not letting someone use a company website easily because of constant or intrusive attempts to redirect them to the app is only likely to annoy people in general.  Not handling genuine consumer complaints well only discourages repeat customers.  These and other major decisions could be easily avoided plenty of times, but they in some cases remain normal parts of interactions with companies as either an employee or a consumer outside of the company.

They are nothing but counterproductive corporate strategies that hinder the potential success of the firm in a short term and long term sense, even if there might also be some short term benefits at the same time.  For instance, paying workers low wages might briefly save the company money, but it could also show employees that they have no reason to put anything more than the minimum effort to keep their jobs into their work even in the short term.  Of course, if they leave, the company has to pay all over again to select applicants or go out of its way to find them, train a new group of employees, and hope they stay despite not doing anything at all to resolve the genuine issue that led to previous employees leaving in the first place.

What about the less severe but still somewhat significant problems like companies making it intentionally, unnecessarily difficult just to use its own website?  In the push for consumers to use apps instead of websites that have already been established, all a company accomplishes is making it more challenging to use a website that might be otherwise helpful for the sake of fitting in with arbitrary current trends and supposedly tracking consumers better.  However, this is also clearly counterproductive unless securing positive customer attention and simplifying consumer use of company virtual resources is not also the goal.  Hell, even then, it would still be counterproductive when it comes to actually getting the company the loyalty and convenience that would benefit it.

Only stupidity and selfishness would blind corporate leaders to the point where they do not understand this before they actually implement these strategies.  It is not as if putting more obstacles in the way of consumers or trying to pay employees as little as possible is ever likely to go well by default!  Consumers and employees might be able to see this, but they have little of the power necessary to immediately change the circumstances.  For the sake of rationality and sidestepping very gratuitous difficulties with making a business function smoothly with as few problems as possible, counterproductive corporate strategies need to be avoided altogether.

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